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My Promethean Pen is not working.

There are several of things to try when your pen is not working:

  1. Restart your computer and then test the pen.
  2. Try your neighbor's pen to see if it is the pen that is having the issue.  If so, submit a work ticket for a new pen.
  3. Unplug the silver cable from the back of your computer and replug it and then test the pen.
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  1. Bill Bankson

  2. Posted


  1. Al Barton

    Tried restart, neighbors pen, and unplug/replug silver cable